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如何成为一个优秀的客服

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 楼主| 发表于 2015-7-22 14:04:07 | 显示全部楼层 |阅读模式
  服务意识:在现在社会中,产品越来越多样化,我们面对的买家其实有大部分并非是专业性买家,也就是说他们对于一些产品的质量,性能方面并不是非常肯定。对 于现在的社会中,有句话我认为是非常正确的:我们卖的其实已不再是产品,而是服务!所以往往良好的服务意识能给客户带来良好的购物体验,让客人感觉到您的 真诚,这样他能够认可您的服务,也就能放心的购买您的产品了。服务意识在我认为可以表现在一下这么几个方面:
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